How do I cancel my order?
How do I cancel my order?
Unfortunately, an order cannot be canceled once it has been shipped. However, if you call us at (570)344-1955 within 2 hours of placing your order, we can cancel & refund you.
What if I submitted the wrong address?
What if I submitted the wrong address?
Oh no! Don’t sweat. If you call us within 2 hours of placing your order, we can update the incorrect shipping address. However, if the gift has already shipped, it may be out of our control. Please call us immediately at (570)344-1955 to see if we can intercept with UPS.
Can I change the color of the shred & ribbon when I want my order gift wrapped?
Can I change the color of the shred & ribbon when I want my order gift wrapped?
You sure can! Just leave in the Order Notes what color scheme you prefer. If you don't specify, we curate based on your occasion.
When will my order arrive?
When will my order arrive?
When delivering locally, we offer same day delivery up to 3pm. Local hand delivery is considered 30 miles from Scranton, Pennsylvania. After that, we ship through UPS and offer Ground Shipping (1-7 business days). If you need your UPS shipment to arrive sooner, please call us at (570)344-1955 within 2 hours of placing your order.
You can also check your Order Status here.
Do you substitute items?
Do you substitute items?
Uh-oh. At times, we will occasionally run out of a specific item. But don’t worry, we will replace it with something similar or something that will reflect the recipient & occasion.
Can I substitute an item?
Can I substitute an item?
Absolutely – as long as we have it! Just write in the ‘Notes’ section during checkout what you are looking for and what you want to substitute. If we have the item and its of similar pricing, we will do a good ‘ole swap!
I have questions about ingredients & allergens, who should I talk to?
I have questions about ingredients & allergens, who should I talk to?
Most products will have ingredients & allergens listed on their product page. But if you need further information, feel free to email us at info@nibblesbits.com or give us a ring at (570)344-1955.
Where can I purchase a gift card?
Where can I purchase a gift card?
You can purchase a gift card here!
How can I check my order status?
How can I check my order status?
You can check on your Order Status here or by phone at (570)344-1955. If you are a registered customer, you can view your order history and status by logging into your account in the top right corner of our website (next to the cart icon) and clicking on the "Order History" link.
Do you deliver?
Do you deliver?
We sure do! We hand deliver locally Monday – Saturday, before 3pm. Local hand delivery is considered 30 miles from Scranton, Pennsylvania. After that, we ship through UPS and offer Ground Shipping. If you need your UPS shipment to arrive sooner, please call us at (570)344-1955 within 2 hours of placing your order.
How much is delivery?
How much is delivery?
Local hand delivery (same day before 3pm) is based on county:
- Dunmore, Pennsylvania: FREE!
- Lackawanna County: $10
- Parts of: Wayne, Pike, Wyoming, Carbon, Susquehanna Monroe, Luzerne County: $10
Beyond hand delivery:
- UPS Ground East (1-3 business days): $19.99
- UPS Ground Central (2-5 business days): $24.99
- UPS Ground West (4-7 business days): $29.99
If you need your UPS shipment to arrive sooner, please call us at (570)344-1955 within 2 hours of placing your order.
What if someone is not home for delivery?
What if someone is not home for delivery?
If no one answers the door, our in house delivery drivers will first check with the recipient. If the recipient says we may leave it, we will in a safe, dry & restricted sunlight space. At times, we may leave your gift with a neighbor. If we ever have to leave a gift, we will document where, when & who took the gift. In this case, this is why phone numbers for both the recipient and customer are crucial. If we don’t feel it is safe to leave a gift, we will return it back to our store and call the customer.
If no one answers the door for a shipment through UPS, the driver will leave it. We can request signature, but be careful – after a few tries they will send it back to us.
*Note: If deliveries go back & forth between destination and our store front, you may be charged for another delivery. We will call the customer if this happens.